We securely package and label customer’s orders for safe transit though the postal system. Please note that orders returned by 1st class post are sent entirely at the customers own risk. Unfortunately Royal mail will not search for 1st class items until 21 day have elapsed from the postal date.
All our packing includes our postal label which has our address and contact details on, so incorrectly delivered packages can be returned to us.
To lessen the chance of an incorrectly delivered item, would customers please ensure that the on-line address section is fully completed including full post code.
When packaging film to post to us it is advisable to use a padded postal envelope and use a Post Office where the correct amount of postage will be applied. If incorrect postage is applied it can delay the item by seven working days and will incur a postal fine which will be added to the customers invoice at cost.