Help & Information

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Orders are accepted on the understanding that the customer accept the terms of business outlined below.


We use a SSL secure server for online credit and debit card transactions so you may purchase with complete confidence. We accept the following cards: Visa, Mastercard, Delta, Electron, UK Maestro, Switch, Solo, JCB, Pin Train and Fortoak.

We can also take payment by cheque. Please use the online payment system and opt for Cheque at the checkout and include your payment with your films.

All prices are inclusive of VAT.

Cancellation and refunds.

Customers wishing to cancel or amend an online order that has not yet been posted back may do so by phone or email within 14 days after placing the order, providing that no work has been undertaken by

Orders sent and subsequently cancelled will have a return postage charge applied for the return of film and slides.

Any credit card payment will be re-funded within 14 days.


During the ordering process you may choose either Standard Delivery (sent by 1st Class Post at customer’s own risk), Recorded Delivery – UK customers only (sent by 1st Class Post and signed for, includes proof of posting but no insurance) or Special Delivery (sent by 1st Class Post and tracked by the Post Office with limited insurance/compensation).

Once we receive your films, we have a 2 – 3 working day turnaround at the lab. The company will use its best endeavours to ensure that orders are completed within the time stated but will not accept any liability for damages in the event of failure to do so.

Goods are sent entirely at the risk of the customer.

Customers' Property

Whilst every possible care is taken with customers’ property, the company can not be held responsible for any loss or damage when such articles are entrusted to it. The company takes the greatest care in the packing of goods but are under no circumstances accountable for damage to, or loss of, property leaving its works.

Liability is proud of its reputation for care in the handling of customers’ work and for the fact that it takes all possible care with regard to the property entrusted to it. The company will, however, not accept liability beyond the cost of the customer’s original material and, should this have an intrinsic value beyond the cost of the customer’s original material itself, then the customer will have been assumed to have effected all risks insurance to the extent of that value.

Consequential Loss

Responsibility will not be accepted for consequential loss however caused.


Customers sending material for reproduction must take full responsibility with regard to copyright and assume absolute liability for any resulting violation of copyright in any action brought by a third party.

Colour Matching

On the account of the limitations of photographic materials it is impossible to guarantee an exact colour match of guide samples etc. Guides should be provided where possible. However, without a colour guide or special instructions, reproduction will be deemed faithful at our discretion.

Force Majeure

Every effort will be made to carry out any contract or order based on a quotation, but the due performance of it is subject to variation or cancellation owing to an Act Of God, War, Strikes, Lock-outs, Fire or any other cause beyond control, or owing to inability to procure materials or articles except at increased prices due to any of the foregoing causes.


Any complaint must be made within 5 days of receipt of work.

Privacy Policy

We are bound by UK law to treat your credit and debit card details with total confidentiality. If you send us your card details online, they are only ever transmitted over a secure link and are deleted after completion of the job.We promise never to pass on any of your details, including your email address, to anyone else without your advance permission (unless required to do so by law).

Who Are We? is the mail order transparency processing section of Spectrum Photo Labs Ltd. Spectrum which was formed in 1991 to provide professional quality photo lab services not only for the professional photographer but all photographers who require the highest quality results from their films. Spectrum is able to offer a full digital printing and scanning service as well as conventional film processing and printing B&W, colour negative and prints from slides. You can find out more at our parent site:Ā